1. Information We Collect
When you use LifeIsEasy to book hotels, suites, or travel packages, we may collect the following types of information:
- Personal Identification Information: This includes your name, email address, phone number, payment details, and billing address.
- Booking Information: Details about your travel plans, such as check-in/check-out dates, destination, and specific hotel or suite preferences.
- Device and Usage Information: Information about your device, IP address, browser type, and browsing activity on our website, to help improve your user experience.
- Communication Records: Any messages or communications you send to our customer service team.
2. How We Use Your Information
The information we collect is used to provide, maintain, and improve our online hotel reservations, travel services, and suite bookings. Specifically, we use your personal data for:
- Booking and Reservation Processing: To confirm and manage your hotel reservations, suite bookings, and travel package arrangements.
- Customer Support: To assist you with inquiries, changes, cancellations, and other support-related activities.
- Personalization: To tailor your experience by offering customized recommendations based on your travel preferences and history.
- Promotions and Marketing: To send you special offers, discounts, and updates regarding new hotels, suites, or travel deals that may interest you. You can opt-out of marketing communications at any time.
- Security and Fraud Prevention: To ensure the security of your transactions and prevent unauthorized access to your account or services.
3. How We Protect Your Information
At LifeIsEasy, we use state-of-the-art encryption technologies and security measures to protect your personal information. Our website is SSL (Secure Sockets Layer) encrypted, ensuring that all data exchanged between you and our platform is securely transmitted. Additionally, we regularly monitor our systems for vulnerabilities to ensure the integrity of your data.
We will never share your personal data with unauthorized third parties. However, we may share your information with trusted partners and service providers, such as hotel chains, airlines, and travel agencies, solely for the purpose of fulfilling your bookings.
4. Sharing Your Information
We may share your information with the following parties:
- Service Providers: Trusted third-party partners (hotels, airlines, travel agencies, payment processors) who assist us in providing our services to you. These partners are required to protect your data in accordance with this privacy policy.
- Legal and Compliance Requirements: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or sale of LifeIsEasy, your personal data may be transferred to the new owner or successor company.
5. Cookies and Tracking Technologies
To improve your experience, we use cookies and other tracking technologies. Cookies are small text files stored on your device that help us enhance the functionality of our website. They allow us to remember your preferences, track your usage, and provide personalized content.
By using our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings at any time, but please note that this may affect the functionality of certain features on our website.
6. Your Data Rights
As a user of LifeIsEasy, you have the following rights regarding your personal information:
- Access and Update: You have the right to access, update, or correct any of your personal information in your account settings.
- Opt-Out: You can opt out of receiving marketing emails or promotional communications by following the unsubscribe instructions provided in the email or by contacting us directly.
- Data Deletion: You can request the deletion of your personal data by contacting our support team. Please note that we may need to retain certain information to comply with legal obligations or resolve disputes.
- Data Portability: You have the right to request a copy of your personal information in a machine-readable format.
7. Third-Party Links
Our website may contain links to third-party websites, including partner hotels, travel agencies, or social media platforms. These third-party sites have their own privacy policies, and we recommend reviewing them before providing any personal information. LifeIsEasy is not responsible for the privacy practices or content of these external sites.
8. Children’s Privacy
LifeIsEasy is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have inadvertently collected such information, please contact us immediately, and we will take steps to delete the data.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. By continuing to use our website after changes are made, you consent to the updated policy.
10. Contact Us
If you have any questions or concerns about our privacy practices or would like to exercise your rights, please contact us:
Email: privacy@lifeiseasy.com
Phone: +234 814 829 6866
Address: 9a, Araromi Street, Iju-Ishaga, Lagos